The Virtual Agent is currently unavailable.Scan doctor gets stuck in windows wia scan detected a scan wia software problem, and it suggests each time to uninstall software, which i have now done several times but reinstalling software from the disc or with hp easy start does NOT solve this problem. HP Customer Support - Software and Driver Downloads Step 4: Install the printer software Download the latest version of the printing software from Select a location. Step 3: Connect the power cord, and then turn on the printer Plug the printer into a wall outlet, and then turn on the printer.Ĭonnect the power cord to the rear of the printer, and then plug the other end of the power cord into an electrical outlet. Do not push the paper guides so far in that they bind the paper. Slide in the paper guides until they rest against the edges of the paper. Push the stack into the tray until it stops. Step 2: Load plain paper in the input tray Load plain U.

Grasp both sides of the toner cartridge, and then gently rock the toner cartridge back and forth to distribute the toner.Īlign the toner cartridge with the tracks inside the printer, and then push the toner cartridge until it is firmly seated. Open the toner cartridge access door, and then remove the packing tape from inside the printer.

Step 1: Remove the printer from the box, and then remove packing materials Remove the printer from the box and all tape, stickers, and packing materials from the printer. How does HP install software and gather data? Are you working from home? To set up a printer for the first time, remove the printer and all packing materials from the box, load paper into the input tray, connect the power cable, and then download and install the printer software. See your browser's documentation for specific instructions. Modify your browser's settings to allow Javascript to execute. Error: Javascript is disabled in this browser. Instant Ink customers please visit instantink. Message 3 of 3.We are experiencing longer than expected wait times to reach an agent.

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It has been a while since anyone has replied. Didn't find what you were looking for? Ask the community or Ask the Virtual Agent.Īuto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. However, I have unchecked the 'separate pages into multiple documents', it still did not work. How do I scan few pages and save into one document? And there are a lot of them. However, it is scan page by page into multiple document.

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